Cancellation & Refund Policy

Syntave believes in providing a fair and transparent approach to subscription cancellations and refunds for our SaaS platform and services. The terms of this policy are outlined below.

Subscription Cancellation

You may cancel your Syntave subscription at any time through your account dashboard or by contacting our support team at [email protected]. Upon cancellation, your subscription will remain active until the end of the current billing period. You will not be charged for subsequent billing periods.

Refund Policy

Refund requests are evaluated on a case-by-case basis. If you are not satisfied with our service, please contact us within 14 days of your initial subscription date or most recent renewal. We may offer a full or partial refund depending on usage and the nature of the issue. Refunds for annual plans may be pro-rated based on the remaining subscription period.

Service Discontinuation

If Syntave discontinues a service or product that you have paid for, you will be entitled to a pro-rated refund for the unused portion of your subscription. We will notify you at least 30 days in advance of any such discontinuation.

Data Export After Cancellation

Upon cancellation, you will retain access to your account and data for 30 days following the end of your billing period. During this time, you may export your data as needed. After this period, your account and associated data will be permanently deleted in accordance with our data retention policy.

Refund Processing

Approved refunds will be processed within 5–10 business days and credited to the original payment method used during purchase. You will receive a confirmation email once the refund has been initiated.

Contact

For cancellation or refund inquiries, contact us at [email protected].