Service Delivery Policy

Syntave delivers its SaaS platform and services entirely online. This policy outlines how access is provisioned, service timelines, and what to expect after subscribing.

Account Activation

Upon successful payment, your Syntave account is activated immediately. You will receive a confirmation email with instructions to access your account and start using our platform. In rare cases, manual verification may take up to 24 hours.

Service Access

All Syntave services are delivered digitally through our web platform and API. No physical goods are shipped. Upon activation, you gain immediate access to all features included in your subscription plan. API keys and credentials are generated instantly and available in your account dashboard.

Onboarding & Setup

Enterprise and team plans may include personalised onboarding assistance. Your dedicated onboarding specialist will reach out within 1–2 business days of subscription activation to schedule a kickoff session and help you integrate our platform into your workflow.

Uptime & Availability

We are committed to providing reliable access to our platform. Our target uptime is 99.9% for production services. Scheduled maintenance is communicated at least 48 hours in advance via email and in-app notifications.

Service Issues

If you experience any issues accessing or using our services, please contact our support team at [email protected]. We aim to respond to all support requests within 24 hours.

Contact

For service delivery inquiries, contact us at [email protected].