Privacy Policy

This privacy policy sets out how Syntave uses and protects any information that you give Syntave when you use our website, SaaS platform, or services. Syntave is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our platform, you can be assured that it will only be used in accordance with this privacy statement. Syntave may change this policy from time to time by updating this page. You should check this page periodically to ensure you are aware of any changes.

Information We Collect

We may collect the following information when you use our SaaS platform and services: name and contact information including email address, billing information, account credentials, usage data and analytics, communication preferences, and any data you voluntarily provide through support requests or surveys.

How We Use Your Information

We use the information we collect to: provide, maintain, and improve our SaaS platform and services; process transactions and manage subscriptions; send service-related communications including updates, security alerts, and billing information; respond to support requests and inquiries; personalise your experience and improve our platform; and send occasional promotional materials about our services, subject to your preferences.

Data Security

We are committed to ensuring that your information is secure. We implement appropriate technical and organisational measures including encryption in transit (TLS 1.3) and at rest (AES-256), access controls, and regular security audits to prevent unauthorised access or disclosure.

Zero-Retention for AI Training

Your proprietary documents, queries, and metadata submitted through our AI platform are never used to train foundation models. We enforce a strict zero-retention policy for all customer data processed through our AI products.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website or platform, you may choose to opt out of direct marketing communications; if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected].

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about our services which we think you may find interesting, only if you have opted in to receive such communications.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us at [email protected] as soon as possible. We will promptly correct any information found to be incorrect.

Compliance

Syntave complies with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and the General Data Protection Regulation (GDPR) of the European Union. You have the right to access, correct, delete, or port your personal data. To exercise these rights, contact us at [email protected].